Frequently Asked Questions

What are your shipping options and delivery times?

We offer several shipping options to meet your needs:

  • Standard Shipping (5-7 business days): FREE on orders over $50, $6.95 for orders under $50
  • Express Shipping (2-3 business days): $12.95
  • Next Day Delivery: $24.95 (order by 2pm EST)

All orders are processed within 1-2 business days. You'll receive a tracking number via email once your order ships.

What is your return and exchange policy?

We want you to love your purchase. Our return policy includes:

  • 30-Day Returns: Items can be returned within 30 days of delivery
  • Free Return Shipping: On all defective or incorrect items
  • Original Condition: Items must be unworn, unwashed, with original tags attached
  • Final Sale Items: Marked down 40% or more are final sale

To initiate a return, visit our Returns Center or contact
customer service. Refunds are processed within 5-7 business days of
receiving your return.

How do I find my correct size?

Finding your perfect fit is easy with our detailed size guide:

  • Each product page includes specific measurements and fit information
  • Check our comprehensive Size Guide for body measurements
  • Read customer reviews for fit feedback from real customers
  • Look for "True to Size" or "Size Up/Down" notes on each product

Our customer service team is also available to help with
sizing questions. Contact us with your measurements and we'll recommend
the best size for you.

What materials do you use in your clothing?

We are committed to using premium, sustainable materials:

  • Natural Fibers: 100% silk, organic cotton, linen, and wool
  • Luxury Blends: Cashmere blends and high-quality viscose
  • Sustainable Options: Recycled fabrics and responsibly sourced materials
  • OEKO-TEX Certified: Many items are certified free from harmful substances

Each product page lists the exact fabric composition and care instructions. We believe in transparency and quality you can feel.

How do I care for my CULTURE FLOCK garments?

Proper care extends the life of your garments:

  • Always check the care label before washing
  • Silk and delicate items: Hand wash or dry clean recommended
  • Cotton and blends: Machine wash cold, gentle cycle
  • Knitwear: Lay flat to dry to maintain shape
  • Ironing: Use low heat and iron inside out when possible

Visit our Care Guide for detailed instructions by fabric type.

Do you offer international shipping?

Yes, we ship worldwide! International shipping details:

  • Canada: $15 flat rate (7-10 business days)
  • UK & EU: $20 flat rate (10-14 business days)
  • Australia & New Zealand: $25 flat rate (12-16 business days)
  • Rest of World: Calculated at checkout

Please note that international orders may be subject to
customs duties and taxes, which are the responsibility of the recipient.
All prices on our site are in USD.

Still have questions?